Many front-line customer service reps are judged on how quickly they can get a customer off the phone, a metric we’ve repeatedly pointed out leads to consumers’ issues going unresolved.
Zappos: Where a 9-hour customer service phone chat is a good thing
Thu, Dec 20, 2012 (2:28 p.m.)
Join the Discussion:
Check this out for a full explanation of our conversion to the LiveFyre commenting system and instructions on how to sign up for an account.
Full comments policy