Public agencies such as the Nevada Department of Employment, Training and Rehabilitation are utilizing artificial intelligence program SARA to address unemployment in the Las Vegas Valley.
SARA uses texts and emails to request necessary information from individuals filing for unemployment. That information is then reported back to caseworkers at the DETR when action needs to be taken, cutting down on bottlenecks for data entry and documentation.
The real-time response means higher success rates and more effective case management for those seeking unemployment and vocational services, and encourages data sharing with other agencies.
The technology also helps people with disabilities have access to vocational services in new and more in-depth ways.
“The integration of this virtual technology will make our staff more efficient and able to communicate quicker and more efficiently with our clients, thereby making their experience with our division more streamlined and effective,” said Shelley Hendren, administrator of DETR’s Rehabilitation Division, in a press release.
This story originally appeared in the Las Vegas Weekly.