At least three concerned customers reached out to the Las Vegas Valley Water District on Thursday after receiving a fake notice instructing them to boil their water before using.
One customer called the water district after an acquaintance sent her a screenshot of a text message indicating the need for customers to boil their water for 24 to 48 hours. Two customers also contacted the district through Facebook to ask if the notice they saw posted on social media was legitimate.
Boiling water would kill microorganisms such as bacteria and viruses. The district quickly contacted customers today to let them know there’s nothing wrong with the quality of their water.
“We needed to make sure our customers understood that our water quality is just fine,” said Bronson Mack, the district’s spokesperson.
Mack said the false notice was issued for ZIP codes in the northwest valley. He stressed there were no water quality issues in any parts of the district’s service area.
“We conduct more than 300,000 different analyses on those water samples to ensure everything that comes out of your tap meets or surpasses safe drinking water,” he said.
Mack said only the state can issue a boil-water notice and there are strict guidelines to the process.
Mack said an investigation is ongoing.